Georgia site plans & permit drawing support
How we handle correction requests, cancellations and refunds for custom drafting services.
Last updated October 11, 2026 · Georgia Site Plans
This summary is for convenience. The full policy below applies.
At Georgia Site Plans, we are committed to providing accurate, permit-ready site plans and professional drafting services for residential and commercial projects in Georgia. Every project is prepared specifically for your property, which means our work is customized based on the information you provide and the applicable local permit requirements.
This Refund Policy explains how refund requests are handled, when free revisions are available, and the circumstances under which a refund may or may not be approved. It should be read together with our Terms and Conditions , which explain our services, project scope, and customer responsibilities.
We understand that every project is different, and we aim to provide a fair and transparent refund process. Refund requests are reviewed individually based on the details of the project, the work completed, and the circumstances surrounding the request.
A refund may be considered if:
Every request is carefully reviewed before a final decision is made.
Our first priority is to resolve issues through revisions whenever possible. In most cases, building department comments or minor drafting adjustments can be completed quickly without requiring a refund.
If your local building department requests corrections related to drawings prepared by our team, simply provide the official correction notice. We will review the requested changes and update your drawings when they fall within the original project scope.
Free revisions do not include project redesigns, additional structures, changes requested after drafting has been completed, or modifications resulting from updated customer requirements.
For more information about the services included with your order, please visit our Residential Site Plans and Commercial Site Plans pages.
Because every site plan is prepared specifically for an individual property, refunds may not be available in the following situations:
Custom digital drafting services cannot be returned in the same way as physical products once they have been prepared and delivered.
Some residential and commercial projects require review by a professional engineer licensed for the project jurisdiction before permit submission.
When customers purchase Engineering Review Coordination engineering review is completed in accordance with applicable professional and permitting regulations. Because these services involve licensed engineering professionals, refund requests for PE-stamped projects are reviewed individually.
Engineering approval and permit acceptance remain subject to the independent judgment of the reviewing engineer and the requirements of the local building department.
Georgia Site Plans prepares permit-ready drawings using the project information provided by the customer together with applicable county and municipal requirements available during the drafting process.
Although we work carefully to prepare accurate drawings, we cannot guarantee permit approval. Final decisions are made by local building departments, zoning officials, engineers, and other regulatory authorities.
Permit denials resulting from zoning regulations, environmental restrictions, property conditions, engineering requirements, survey discrepancies, or changes to local building codes are not considered drafting errors and therefore do not automatically qualify for a refund.
Customers may also use our Georgia Permit Planning Tools to better understand permit requirements before starting a project.
If you believe your order qualifies for a refund, please contact our support team as soon as possible.
To help us review your request efficiently, please include:
You can submit your request through our Contact Page or by emailing drafting@siteplanga.com.
Our team carefully reviews every request and will contact you if additional information is required before making a final decision.
If a refund is approved, it will be processed using the original payment method whenever possible.
Refund processing times may vary depending on your financial institution or payment provider. While Georgia Site Plans processes approved refunds promptly, additional processing time may be required before funds appear in your account.
Our goal is to provide professional site plans and dependable customer support for every project across Georgia. We focus on accuracy, clear communication, and responsive service to help homeowners, contractors, builders, and developers move through the permitting process with confidence.
Whenever possible, we work to resolve concerns through revisions and collaboration before considering a refund. This approach allows us to maintain high-quality service while ensuring every customer receives the support they need.
Georgia Site Plans may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page together with the revised effective date.
We encourage customers to review this page periodically to stay informed about our current refund procedures.
If you have any questions regarding this Refund Policy or would like to request a refund, please contact us.
Georgia Site Plans
Website: https://siteplansga.com/
Email: drafting@siteplanga.com
Phone: +1 3213593465
Service Area: Georgia
